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🚚 Shipping & Delivery Times
All orders are shipped once payment is confirmed. Delivery times depend on product type, stock origin, and destination.
- 📦 Stock in China:
- ✈️ Air shipping: 15 – 20 days
- 🚢 Sea shipping: 45 – 60 days
- 🏬 European warehouse: 🚀 Immediate dispatch
- 🛍️ Standard products: 25 – 45 business days
- ⚡ Limited stock: 5 – 8 business days
- ⏳ Peak seasons: additional delays may occur
🌍 International Shipping & Customs
Shipping included and duty-free for:
- United States
- Europe
- United Kingdom
- Canada
- Australia
- Thailand
- Singapore
For all other countries:
- Shipping costs apply
- Import taxes/duties may apply
- These fees are not shown at checkout
- We will contact you after placing the order with the amount due
- Your order ships once payment is completed
🕒 Pre-orders & Partial Payments
For pre-orders with partial payment:
- You will see “Pre-order Shipping” in the cart (informational)
- The final shipping method is chosen when paying the remaining balance
- Shipping begins once full payment is completed
📦 Lost Package Policy
If the courier confirms the package as lost:
- ✅ Replacement item (if available), or
- ✅ Store credit
No cash refunds are issued.
📍 Shipping Address
The customer is responsible for providing a complete and accurate address. If delivery fails due to incorrect address details, the order is considered fulfilled.
🚚 Remote Areas & Additional Charges
Shipments to remote areas are usually more expensive and may be subject to additional surcharges compared to deliveries in urban or easily accessible locations. This is due to lower delivery density, longer transport distances, and logistical difficulties associated with these areas.
- 📍 What is considered a remote area? Islands, mountainous regions, small towns, or hard-to-access locations.
- ⏳ Longer delivery times: shipments to these areas may require additional transit days.
- 🛃 Customs & special procedures: certain regions, such as the Canary Islands, may involve additional customs processing and fees.
- 💰 Additional surcharges: these extra costs may not be automatically displayed at checkout.
To avoid unexpected costs or delays, we recommend checking whether your postal code is considered a remote area by the shipping carrier before placing your order.